terms and conditions:

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Clients need to contact Yun to schedule a service appointment by email, phone call or message. Yun will contact the client through email, phone call or message to confirm the schedule within 12 hours. Yun is NOT responsible for any loss due to a late response to a confirmation email, call or message. We schedule appointments based on our availability on a first-come-first-serve basis. Staging and photography services must Schedule as 2 different appointments. Our regular appointment openings are Monday to Saturday - 9:00 AM to 6:00 PM. 

The twilight and night photography service must be confirmed by phone call, message and email only.
If you require a same-day rush appointment or servicing on Sunday or any public holiday, an additional charge will be applied on top of the regular service fee (i.e. CA$20). 

This does not include a rush turnaround. Please inquire for more details.

If a Yun photographer arrives at the property but can not access the property (i.e. lock-box cannot be opened or agent/owner does not show up) within 15 minutes after the booking, the Yun photographer will not be able to provide service at the time because they need to catch up with the next order without delay. On the other hand, if home stagers show up to the property but can not access the property, clients will need to face an extra cost for the transportation fee for the furniture by the moving company.

If this happens, you will need to reschedule a new appointment with Yun by calling our customer service at +1 647-886-8121. The client will be charged CA$10 (plus the travel fee if applicable. i.e., vehicle expense for staging) for any cancellation service to compensate.
If a return trip of staging or photography service is requested, there will be a minimum Return Trip Service Fee of CA$60 (up to 6 HDR photos) per trip plus travelling Fee if applicable. 

If the client orders more service items (i.e. HDR photos, etc.) priced more than $60, then the second trip service fee will be waived from the bill.  

For photography service, our photographers are expected to be on time for your services. We will give you timely notice if there is any possible delay due to the traffic or other reasons. The service will be finished in 45 minutes to 3 hours depending on the number of items you order, so please arrange your time accordingly.

Please make sure the property is ready for photo shooting. Yun is not responsible for any improper landscaping or interior display during the shooting time. We are NOT responsible for cleaning and organizing the property, and we do not undertake any consequences due to the staging issue. 

Our photographers and technicians are NOT allowed to change any setup or move any item that is more than 10 kilograms or valued at more than $200 without the agent and/or owner’s permission. It is the agent and/or owner’s responsibility to ensure the property is clean and organized. We suggest the agent and/or owner of the property thoroughly de-clutter before our arrival.

 Taking off the personal belongings and daily stuff in the property as much as possible and keep the property clear and bright. Also, make sure all lightings work well so we can avoid the dark shadow. 

The following is a list of things you might like to check before the photography session:

Exterior

• Clean landscape. Mow lawns and clear driveway. If the outdoor landscape is a powerful part of the property, please consider hiring a landscape professional.
• Colourful flowers and potted plants always help.
• Remove vehicles or keep them in the garage and close the garage door.
• Tidy up tools, toys, and coil outside water hoses.
• Tidy up the deck, BBQ area. (In summer), position outdoor furniture & cushions.
• Make sure your hot tub is clean and full to ensure a good picture with the lid up.
• Clean windows.

Interior

• Please arrange for pets to be relocated during the shoot. Remove all signs of pets (bowls, rugs, pillows, toys). Yun photographers have the absolute right to cancel the appointment if animals are not properly contained on the premises in the property. The client will be charged $45 CAD On-site Surcharge per trip plus Travel Fee if the cancellation happens due to this reason. If Yun photographers/technicians/Home stager get hurt by the non-contained animals from the property, and without advanced notice of awareness to pets and animals, the clients (Agent and Owner) will be fully responsible.
• Make sure that all light globes are working where you want to photograph - both indoor and outdoor. Even during the day, they will very likely be switched on for the session.
• Clear kitchen countertops. Leave a maximum of 1-2 appliances per countertop area.
• Empty bathrooms of toiletries. Polish windows, doors and mirrors. Toilet lids down.
• Fix or replace blinds and curtains if necessary. It is tough to exclude those items from the pictures.
• Declutter rooms and position the furniture in its best places.
• Colourful flowers (fresh or fake) and battery-powered candles improve any scene.
• Setting the dining table with your best dinner setting and candles if you like that look.
• Remove all Post-Its, magnets, kid's drawings, personal photos from the fridge and walls.

Photo shooting times vary between 45 minutes to 3 hours for photos and motion videos, etc. On the other hand, staging time will be 3 to 6 hours, depending on the size of the property. If you require additional photos or footage at other locations (for example, parks, school, neighbourhood), there will be an additional fee accordingly.

Our regular photo turnaround is WITHIN 24 hours from the point of the on-site service. We can guarantee that the photo will be ready by the next morning, but we cannot guarantee the photo will be released on the same evening. Usually, the photos can be ready at around midnight, but it depends on the photographer’s workload. We try our best to release the photo as soon as possible, but we need to make sure all the photos are processed with professional colour correction and touch-ups. 

While confirming the service with Yun, the quoted price has not included the travel fee. The Travel Fee will be charged if applicable, besides the summed quoted price. In case of Travel Fee is applied, Yun customer

service will confirm with the client about the Travel Fee amount before the appointment confirmation email, message or over the phone call.

For photo shooting, we experience a large amount of workload and a tight appointment schedule every day. Therefore, if you want to reschedule or cancel the service, please notify us at least 4 hours before your appointment time. Otherwise, an extra $29 Reschedule Fee or $49 Cancellation Fee will be charged. The reschedule or

cancellation requests must be submitted to us through email, message or phone call.

(9:00AM to 6:00PM).

Yun Inc.

Yun Inc.Updated in June. 8, 2021